1/ Can’t wait to see the first “incumbent” (in a large software field…like support, CRM, HR, etc) switch from “per-seat” pricing to **per-outcome** pricing. I’m writing an essay on this now, but consider Zendesk at $115/seat per month…or ~$1.4M/year for 1000 agents: https://t.co/Ri0pljgbNI
— Alex Rampell (@arampell) Jun 21, 2024
from Twitter https://twitter.com/arampell
June 21, 2024 at 02:50PM
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